Frequently Asked Questions
Everything you need to know about your Vanimy jewelry experience.
What materials are Vanimy jewelry pieces made of?
Our jewelry is crafted using high-quality materials including 925 sterling silver, 14k and 18k gold plating, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a dry place, preferably in the Vanimy pouch provided.
How long does shipping take?
Standard shipping typically takes 7-12 business days, while express shipping takes 3-5 business days. Please note that custom or engraved pieces require an additional 3-5 days for processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that personalized or engraved items are final sale and cannot be returned.
Do you offer a warranty on your products?
Yes, every Vanimy purchase is covered by a 12-month warranty that protects against manufacturing defects. This does not cover accidental damage or normal wear and tear.
Are your earrings safe for sensitive ears?
Absolutely. All our jewelry is nickel-free, lead-free, and hypoallergenic, making them safe and comfortable for customers with sensitive skin.